Reminder About End Customer Data Collection
At PaperCut, we work hard to make sure our joint customers are 'for life'. To do that, we partner with our channel partners to provide the best service and support before, during and after installation of PaperCut software.
Why is Customer Contact Information important when you place an order?
PaperCut receives support questions directly to email@example.com from our mutual customers all the time. We will always work to resolve customer issues - but it's better to work with you to support the customer together. By having the customer information, we can link the customer support contact with the customer contact of your order, help resolve the matter quickly, and bring you into the conversation.
Benefits of having customer information are:
- Allowing PaperCut Custom Support Team to identify the appropriate reseller should a customer contact PaperCut directly.
- Faster communication to the end customer should there be any security or other concerns about PaperCut use (such as pirated licenses or bug fixe requirements) that would require immediate attention.
- Creating a relationship and communication opportunity to promote to customers the value of PUA subscriptions through our channel outside of the product.
What information is required?
- Customer Organisation Name
- Customer Contact Person
- Customer Contact Phone
- Customer Contact Email
- Customer Contact Address
- Customer Website URL
To give you enough time to work with your customers and your Authorised Solution Centre, this information will be mandatory from 1st August 2017.
To ensure your orders are processed in a timely manner - please have all mandatory fields completed.
We would like to thank many of our business partners who are seeing the value in the request and who are already providing this information on their orders.