Hi There,

It’s our first issue without Maria (who’s gone on a six-month sabbatical), so for the time being it’s you and me. And who’s me?

I’m PaperCutter Al - you might remember me from such educational films and self-help videos as PaperCut 19.1 Sales Awareness the Webinar and Setting up PaperCut Mobility Print on Chromebooks.

There’ll be ch-ch-ch-ch-changes to your friendly neighborhood PaperCut newsletter in the coming months: changes both thrilling AND daring. In the meantime, spend a few minutes running through today’s stories with me.

Talk soon!

Alistair Nestor
(New) Editor
marketing@papercut.com

Let's get (tech) certified

By Matt L in Technical Services

Level 1 Technical Training and Certification for 2020 is coming soon to our Learning Management System (LMS). Huzzah!

When can I get certified?

Everything's live from November 4 – and if you get certified right away, we’ll carry your certification all the way through 2020.

What’s new?

We’ve added fresh modules:

• Integrated Scanning (includes our latest OCR features and Scan to Cloud Storage)
• A new print enablement course (with Print Deploy and refreshed Mobility Print videos)

Anything else to know?

Just a couple of things:

• If you’re part-way through the 2019 training or have completed 2019 in the last two months, we’ll let you know your options via email
• The 2019 training will replace the 2018 training on the LMS homepage, but the latter will still be available for the rest of the year under ‘Catalog’ in the LMS.

Questions? Get in touch at solutions@papercut.com.

12 quick wins in PaperCut MF you should try

When it comes to knowing clever things about PaperCut, Jason C's my go-to guy at PaperCut HQ. 

In this story, he talks about the fact that many customers start using PaperCut to solve just one or two problems - not realizing that the software could help them in many more ways. Jason's 12 quick wins listed here are must-shares with current (and future) customers.

Solving the printing dilemma in coworking spaces

This is my 'most favorite PaperCut blog post ever' for the month - a story about printing in co-sharing workspaces from PaperCutter Jess. You’ve probably heard the angst from coworking folks - now read how PaperCut solves the printing dilemma.

From the integrators

Several folks have told us they can't import primary card numbers when they're using the Custom Sync Module. There is in fact an advanced config key to help with this and we have added the additional information to the knowledge base article. Here are the details for the curious.

1. By default the custom sync program should only provide the following user details (there was incorrect/confusing information on the KB about this)
   1. Username
   2. Full Name
   3. Email Address
   4. Department
   5. Office
2. However, if the advanced configuration key user-source.update-user-details-card-id is set to "Y" then additional user details can be provided:
   1. Username, Full Name, Email Address, Department, Office, followed by
   2. PrimaryCardNumber
   3. Other Emails
   4. SecondaryCardNumber
   5. User Alias (a.k.a secondary user name)
   6. Home Directory
   7. PIN

Note: If not needed, any field (except the user name) can be set to zero length value ("").

We've updated the example Go and Python programs (as well as the KB article above) to show how this works. The example programs now call the web services API to discover the value of user-source.update-user-details-card-id and change behavior accordingly. However in production you would probably make that behavior a configuration option in the program to avoid the overhead of an API call every time custom sync program is run.

If you have any questions about this, or need any other integration information, please contact us at integration-dev-support@papercut.com. You can also ask questions on the Google Group.