Edition 35

Reseller Newsletter

Welcome to the 35th edition of the PaperCut Reseller Newsletter.
Read on for your PaperCut MF highlights!

Support in NYC

Many of you know our NYC support star, Priyanka Dave on the end of the phone in the US. Did you know she was one of our first employees as a graduate software dev in Melbourne?

Moving to NYC almost a year ago to start a new adventure, Pri's written a blog post on the move to the Big Apple. So you can get an ideal of what Pri does everyday, we've included a customer's first hand account of Pri's level of support:
"Through the entire process she was perceptive to our particular configuration, clear with her instructions and patient with my questions.” Mike Loring, Notre Dame High School, CA Read more

Where to find us?

The team certainly aren't standing still right now. Along with many of you, our PaperCut team are spanning the globe. Keep an eye out for a coffee fueled techy near you:

April
19 - San Diego, HP Jet Advantage Partner Conference
19-20 - Sydney, Konica Minolta Kick Off 2016

May
16-19 - Las Vegas, Toshiba LEAD
18-20 - Tokyo, EDIX
31 - Singapore, Govt trade mission and CommunicAsia
30 - Brisbane, Edutech

June
1-4 - ecoprintQ Solution Summit
6 - Brazil, Recicla Mais
7-9 New Orleans, LabMan
26-29 Denver, ISTE

Stay tuned for more from July onwards!

What's new in the KB?

For all updates see the latest: What's New
Branch Office Direct Printing Considerations - New KB Article discussing Microsoft’s ‘Branch Office Direct Printing’ feature, from a PaperCut point of view.
Support End-of-life Policy - Updated with End-of-Life announcements for PaperCut version 14.x
Database Schema Diagrams - Update with the database schema for version 16.0

Updated to include the benefits of Direct Printing in 16.0:
Using PaperCut in Print Server Free Environments
PaperCut and Host-only drivers
Do I need a dedicated print server?

End of Life GTS-02

The hardware payment gateway connection license GTS-02 terminal will be EOL from 1 July 2016. For more information contact your ASC, or email product@papercut.com.

16.0 Latest Build

Need the latest builds for 16.0:
PaperCut NG (16.0.34963) available from the upgrades page.
PaperCut MF (16.0.34962) are available from the Portal.

Raspberry Pi 16.0

The last Raspberry Pi image was popular amongst our partners and customers! Alec and the team have created a new Raspberry Pi Linux image that you can download, install and configure as a Release Station for 16.0

Ideal for running a PaperCut Release Station on a low cost, low power Raspberry Pi computer. The Raspberry Pi platform should be tested in the specific environments you plan to deploy in.

The new image size has been substantially reduced to 1.3GB. Download the latest version from the Portal: Products > PaperCut MF 16.0

Ask Alan: your Windows print expert

If your customer is experiencing issues where Windows applications or processes crash while printing, check out this KB for tracking the binary causing the problem.

If the issue is a print driver component, there are scripts to track down the driver name.

What Others Are Saying About PaperCut

Many of you will have seen the testimonials throughout the PaperCut site. Here is a recent one from a US high school:

“It was my first call to PaperCut since our initial purchase as the system literally has never failed once in seven years. It is a comfort to know the system has this level of reliability and that world class support is only a phone call away.”

Mike, Saint Joseph Notre Dame High School